[sldev] Help with JIRA triage

Jesse Nesbitt mindtriggerz at gmail.com
Wed Mar 7 18:12:11 PST 2007


Did you go directly to the main jira page? Otherwise, your login won't take.

On 3/7/07, Tim Shephard <tshephard at gmail.com> wrote:
>
> One problem I've  been having is that I can't log in to report Jira bugs.
>
> I tried deleting cookies, but it didn't seem to help.  I'm using
> Internet Explorer 6.0  SP1
>
>
> On 3/7/07, Rob Lanphier <robla at lindenlab.com> wrote:
> > Hi all,
> >
> > As you may know, I've been importing issues from jira.secondlife.com
> > into the internal issue tracker at Linden Lab.  This gives issues
> > visibility to more people here at Linden Lab who may be able to help,
> > and is better integrated with our internal processes.  Getting these
> > issues into the internal tracker is important to getting critical issues
> > solved in a timely matter.
> >
> > Here's the query I've been using:
> >
> https://jira.secondlife.com/secure/IssueNavigator.jspa?mode=hide&requestId=10061
> > (or just find the "All unresolved, sort by LL ID" query)
> >
> > I start with the oldest issue that has a blank "Linden Lab Issue ID"
> > field, and work my way up the list.
> >
> > I've fallen a few days behind on this process, and now I'm hoping to get
> > some help.  The issue that I have is that the further I fall behind, the
> > harder it gets.  Issues get stale, and I end up potentially importing
> > issues that have been duplicated internally.  Our developers, who are
> > already swamped, can get bogged down sorting through duplicate issues.
> >
> > In particular, here's some ways that I'm hoping to get some help:
> >
> > 1.  If you see an issue that looks like a good but, vote for it.  I'm
> > sure everyone is going to have their own personal strategies for votes,
> > but I'm hoping that you aren't stingy with your votes.
> > 2.  Comment on issues.  Any extra information or commentary helps us
> > determine what we should be pulling in.
> > 3.  Try reproducing issues.  If there's not enough information to
> > reproduce the issue, let me know
> > 4.  Linden Lab employees:  if you know that an issue is a duplicate
> > issue, please state that in the comments of an issue.  Even better is if
> > you manually fill in the Linden Lab issue identifier.
> >
> > If you all have other ideas on how to make this go more smoothly, please
> > discuss.  The smoother and easier we can make this process, the more
> > quickly we'll be able to deal with issues of substance rather than
> > administrivia.
> >
> > Thanks
> > Rob
> >
> >
> > _______________________________________________
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> >
> >
> >
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-- 
--Jesse
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