[sldev] Help with JIRA triage
mindtriggerz at gmail.com
Wed Mar 7 18:12:11 PST 2007
Did you go directly to the main jira page? Otherwise, your login won't take.
On 3/7/07, Tim Shephard <tshephard at gmail.com> wrote:
> One problem I've been having is that I can't log in to report Jira bugs.
> I tried deleting cookies, but it didn't seem to help. I'm using
> Internet Explorer 6.0 SP1
> On 3/7/07, Rob Lanphier <robla at lindenlab.com> wrote:
> > Hi all,
> > As you may know, I've been importing issues from jira.secondlife.com
> > into the internal issue tracker at Linden Lab. This gives issues
> > visibility to more people here at Linden Lab who may be able to help,
> > and is better integrated with our internal processes. Getting these
> > issues into the internal tracker is important to getting critical issues
> > solved in a timely matter.
> > Here's the query I've been using:
> > (or just find the "All unresolved, sort by LL ID" query)
> > I start with the oldest issue that has a blank "Linden Lab Issue ID"
> > field, and work my way up the list.
> > I've fallen a few days behind on this process, and now I'm hoping to get
> > some help. The issue that I have is that the further I fall behind, the
> > harder it gets. Issues get stale, and I end up potentially importing
> > issues that have been duplicated internally. Our developers, who are
> > already swamped, can get bogged down sorting through duplicate issues.
> > In particular, here's some ways that I'm hoping to get some help:
> > 1. If you see an issue that looks like a good but, vote for it. I'm
> > sure everyone is going to have their own personal strategies for votes,
> > but I'm hoping that you aren't stingy with your votes.
> > 2. Comment on issues. Any extra information or commentary helps us
> > determine what we should be pulling in.
> > 3. Try reproducing issues. If there's not enough information to
> > reproduce the issue, let me know
> > 4. Linden Lab employees: if you know that an issue is a duplicate
> > issue, please state that in the comments of an issue. Even better is if
> > you manually fill in the Linden Lab issue identifier.
> > If you all have other ideas on how to make this go more smoothly, please
> > discuss. The smoother and easier we can make this process, the more
> > quickly we'll be able to deal with issues of substance rather than
> > administrivia.
> > Thanks
> > Rob
> > _______________________________________________
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