[JIRA] Commented: (VWR-5797) Viewer crashes without error, no crash logger appears

Jolene Merlin (JIRA) no-reply at lindenlab.cascadeo.com
Thu Jan 14 11:59:32 PST 2010

    [ http://jira.secondlife.com/browse/VWR-5797?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=159740#action_159740 ] 

Jolene Merlin commented on VWR-5797:


Part of your problem is that you are running an ATI HD 3000 series video chip.

Linden Labs does not yet support any of the HD series chips from ATI.


People with ATI brand video cards are often posting on the Linden Lab Tech support forum about having all sorts of problems.  This is because Second Life is very heavily reliant on OpenGL, and ATI has never fully backed OpenGL with their products while nVidia has more openly supported and backed OpenGL applications.

Then again, Linden Labs really needs to get on the ball with offering more support for more of todays video cards.  Their list in that link is over 3 - 4 years old!  Even my nVidia GTX 275 causes my Viewer to load up and report that my hardware is not compatible with SL... it runs just fine though; except for my frequent crashes to desktop with no reasons..

Also, have you installed the AMD Driver for quad core cpu's; and do you have your SL client software set to run multiple threads or no?  SL seems to run better when not running multiple threads in my opinion; and does not crash as often.

You also stated that you are running 4GB of Ram?  What kind?  Is it DDR2 1066?  AMD Phenom chips do not support DDR2 1066 in dual channel (ganged) mode though it will accept that RAM and defaults to 800mhz instead of 1066mhz.  You have to mount the RAM sticks on seperate channel slots and set them in BIOS to Unganged mode (single channel) and manually tweak their voltage and timings to get full potential of 1066mhz sticks on a Phenom processor.

I am guessing however that since yours in a Phenom I; then you are not running ddr2 1066; as the Phenom I's do not support that ram at all, and only the Phenom II chips support it. 

I have my suspicions that my random Viewer crashes may be the result of this RMA issue, as I'm running DDR2 1066 on my Phenom II chip and I am not able to achieve a stable system while trying to set my ram to 1066, so I have to leave it defaulted to 800.

So check your RAM settings too, this could cause the SL Viewer to crash; as the SL software is not designed for such newer hardware; its still very dependent on older hardware.  I have SL installed on two PC's.   One being a much more powerful AMD Quad Core system and I am constantly having these crashes.   The other is an AMD Single Core system that is about 4 years old and I never have a single problem with that one while running Second Life!

Good luck!

> Viewer crashes without error, no crash logger appears
> -----------------------------------------------------
>                 Key: VWR-5797
>                 URL: http://jira.secondlife.com/browse/VWR-5797
>             Project: 1. Second Life Viewer - VWR
>          Issue Type: Bug
>          Components: Crashes, Graphics, User Interface
>    Affects Versions: 1.22, 1.23
>         Environment: Second Life 1.19.0 (5) Feb 28 2008 17:18:12 (Second Life Release)
> CPU: Intel Pentium 4 (Unknown model) (3000 MHz)
> Memory: 1022 MB
> OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
> Graphics Card Vendor: NVIDIA Corporation
> Graphics Card: GeForce 6600 GT/PCI/SSE2
> OpenGL Version: 2.0.3
> LLMozLib Version: 1.1.0 (Mozilla GRE:
> Viewer Digest: 6b1bac12-2a86-e1f2-aa5e-3108db5c8eeb
>            Reporter: Rita Munro
>            Assignee: WorkingOnIt Linden
>            Priority: Showstopper
>         Attachments: quick_crash.jpg, SecondLifeCrashReport.log, SecondLifeException.log
> - Play second life
> - Experience SL just vanishing off your screen
> There is no error message and there is no offer to send a crash-report.
> It is just over. This can happens on building something (very often if you use the object torus), on attaching something, on receiving or sending an IM and out of a lot of unknown reasons. It happens just if you have minimized your game to do something else. If you look for the icon in the foot-task-list - dissappeared. SL does not run anymore
> It is significantly more often with many avatars around and in lag-areas.
> And more often at weekends.
> On relog you see "the region is just logging you out" - but mostly no offer to send a crash report.
> So SL seems not to "know" it has crashed.
> Set more 
> try - except - end 
> blocks 
> to find bugs.
> Write error messages to be reported to you..
> We do know nothing more but "crashed anywhere out of any reason".
> And we know, that this item is a showstopper.
> Because: this bug occurs very, very, very often.
> Today (Saturday) I had it at a certain place about every minute. 
> After the 7th time you quit whatever you did there.

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