[JIRA] Commented: (SVC-3326) Slowness

Ellla McMahon (JIRA) no-reply at lindenlab.cascadeo.com
Sun Jan 10 16:23:31 PST 2010


    [ http://jira.secondlife.com/browse/SVC-3326?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=158771#action_158771 ] 

Ellla McMahon commented on SVC-3326:
------------------------------------

Jacky, please try completely uninstalling +all+ Second Life Viewers, saving any chat logs, if you wish.  [How do I fully uninstall and reinstall Second Life?|http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=3926] Please make sure the Second Life Cache ([Clear the Cache from Outside Second Life|http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4234] You can check the Disk Cache location from the login screen Edit > Preferences > Network.), [User Settings|http://wiki.secondlife.com/wiki/User_settings] and content of any Windows Temporary folders are also deleted.

*Reboot your computer*.

Then download the latest RC Viewer from here [Second Life® Installer|http://secondlife.com/support/downloads.php], save the programme to your Desktop and install. Please use the recommended settings.

Log into Second Life and let your Inventory fully load.

Please see these articles in SL Wiki KB [Reducing Lag|http://wiki.secondlife.com/wiki/I_have_a_lot_of_lag._How_can_I_improve_performance] and [How do I check for packet loss (network lag)?|http://wiki.secondlife.com/wiki/How_do_I_check_for_packet_loss_%28network_lag%29] Please also see this article for suggestions for [Turning off WindLight rendering|http://wiki.secondlife.com/wiki/Turn_off_WindLight_rendering]

{quote}
Make sure you have the [latest drivers|http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=3884] for your video card. 

If you're using wireless networking, you should try troubleshooting with a direct wired connection; we allow, but do not support the use of wireless network connections. 
{quote}

This article will show you how to get detailed information about the performance of your computer and the Second Life world [Statistics Bar Guide|https://wiki.secondlife.com/wiki/Statistics_Bar_Guide]

For further technical and/or Account-specific issues please Submit a Ticket with [Support|http://secondlife.com/support/] as per [JIRA Home page|http://jira.secondlife.com/secure/Dashboard.jspa] 

Thank you : )

> Slowness
> --------
>
>                 Key: SVC-3326
>                 URL: http://jira.secondlife.com/browse/SVC-3326
>             Project: 2. Second Life Service - SVC
>          Issue Type: Bug
>         Environment: Windows XP, 2.0 GHz processor, 3 GB RAM, Intel Series 4 onboard video chipset, internet connection is DSL with speeds in excess of 100 Mbps.
>            Reporter: Esquievel Easterwood
>            Priority: Major
>
> Within 2 minutes of loading Second Life, the entire interface slows to a crawl on this machine, I have already reduced all video settings to minimum. This is ridiculous. The thing is esentially unuseable on a brand new machine with a very fast internet connection. I am waiting up to half a second for each letter to appear as I type this.
> You MUST add server capacity. I don't want to hear that it's my machine or my internet connection This machine has THREE GIGABYTES OF RAM. It has a 2 GIGAHERTZ processor. I HAVE TURNED ALL VIDEO QUALITY/ACCELERATION FEATURES ***OFF***. My internet connection averages 100 MBPS. 
> Do you understand? IT IS NOT MY MACHINE AND IT IS NOT MY CONNECTION. It is YOUR SERVERS. You MUST INCREASE SERVER CAPACITY AND BANDWIDTH.
> Thank you.

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