[JIRA] Commented: (VWR-5976) Waiting for region handshake,connection problem

Ellla McMahon (JIRA) no-reply at lindenlab.cascadeo.com
Fri Nov 20 07:59:02 PST 2009


    [ http://jira.secondlife.com/browse/VWR-5976?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=147855#action_147855 ] 

Ellla McMahon commented on VWR-5976:
------------------------------------

Delana, please check for network connection issues, see [How do I check for packet loss (network lag)?|http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4237]

{quote}
Connection difficulties can lie in any of the following sources:

    * Your home network
    * Use of a wireless network
    * Your ISP
    * A third-party Internet connection between your ISP and our host.
    * Occasionally with our provider's network.
{quote}

Please attach the TraceRoute text file to you Support Ticket. Please note 
{quote}
[Ticket Types|http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=5099]
Be sure to use the *Special Questions - Basic Account or Guest Login* ticket type from the dropdown list when entering the information requested.
Basic account holders and Guests can submit tickets for the following issues:
*Account issue*: Use these if you're having a problem creating or logging into their account.

*I can't login inworld with my account*: Please give as much specific information as you can, including the text from any error messages.
{quote}

See the [pJIRA Home page|http://jira.secondlife.com/secure/Dashboard.jspa]

{quote}
PJIRA is a tool for residents to file bug reports and new features requests. (The "P" stands for Public.) An overview and common questions about PJIRA can be found in the [Instructions|http://wiki.secondlife.com/wiki/Issue_tracker].

*PJIRA is _not_ for technical support*, so please do not enter issues which would require a response tailored to your individual situation. Examples include:

   * "I have a question about the land I bought; I have questions about my tier"
   * "I keep crashing!"
   * "Someone stole my L$"

Contact [Support|http://secondlife.com/support/] for time-sensitive issues specific to your individual account. 
{quote}

Thank you : )

> Waiting for region handshake,connection problem
> -----------------------------------------------
>
>                 Key: VWR-5976
>                 URL: http://jira.secondlife.com/browse/VWR-5976
>             Project: 1. Second Life Viewer - VWR
>          Issue Type: Bug
>          Components: Crashes
>    Affects Versions: 1.20, 1.19.0.5, 1.21, 1.22, 1.23
>         Environment: Windows Vista,2GB of RAM,NVIDIA 7600 gt,Intel Core2 Duo,DSL
>            Reporter: Alen Hian
>            Priority: Major
>         Attachments: Second life error page.jpg
>
>
> When i try to login,i cant go further then: "waiting for region handshake"  
> I cleared cache,cookies,reinstalled SL,changed start location, but still same problem.
> Help please.

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